Question 1

What is Cendri Health?

Accepted Answer

Cendri Health is the facility's AI for independent behavioral health and SUD treatment centers. It reads the whole chart, builds the case for every authorization and review, and flags what the insurer will look for before they ask. Works inside Kipu and Sunwave via live API integration, with additional EHRs built per facility. Your EHR stays the chart of record and your clinicians sign everything.

Question 2

How does Cendri's prior authorization AI work?

Accepted Answer

Cendri reads the whole chart, builds the case for every authorization and review, and flags what the insurer will look for before they ask. It uses payer-specific requirements for 15+ payers in UR packages, 8 payer templates for prior-auth letters and appeals, and your facility's own authorization history to draft payer-specific authorization letters calibrated to each payer's documented preferences. Every approval, denial, and appeal feeds back into the engine through a patent-pending closed-loop outcome learning system.

Question 3

Does Cendri replace my EHR?

Accepted Answer

No. Cendri is the facility's AI — not an EHR replacement. It runs live API integrations with Kipu and Sunwave today, with additional EHRs built per facility. Your EHR stays the chart of record and your billing workflow does not change. Onboarding is a configuration exercise, not a development project.

Question 4

Is Cendri HIPAA compliant?

Accepted Answer

Cendri is HIPAA-aligned on AWS under a signed BAA. 42 CFR Part 2 consent is enforced before anything leaves the program — without the patient's SUD consent, substance-use diagnoses, MAT, SUD screening instruments and drug-screen results are removed from every payer-facing document. Independent web application penetration test by Qualysec — April 2026, all findings closed at retest. One finding regressed in July and was re-closed on 21 September. AES-256-GCM field-level PHI encryption at rest.

Question 5

What is the pilot program?

Accepted Answer

A 30-day pilot at no cost to your facility — no platform fees and no infrastructure costs. Cendri covers the build, integration, infrastructure, and dedicated support. No commitment to continue. Before/after measurement you own: authorized days per completed stay, initial and concurrent authorization length by payer, before-review documentation gaps closed, and reviewer time per package.

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Cendri Health — The Facility's AI for Independent Treatment Centers