Security | Cendri Health
Security on Cendri Health. Cendri Health Corporate Website.
Security on Cendri Health. Cendri Health Corporate Website.
The reconciliation layer between clinical documentation and revenue cycle for behavioral health and SUD facilities. Works alongside your existing EHR — live API integrations with Kipu and Sunwave today, additional EHRs built per facility — and adds what they aren't built to do: clinical-to-RCM reconciliation, payer outcome intelligence, AI-drafted auth letters and denial appeals, ambient Scribe, risk stratification, clinical co-pilot, and crisis detection.
Behavioral health and SUD facilities collect roughly half of what their payer contracts already owe them — not because claims get denied, but because nobody checks whether what was paid matches what was allowed. Cendri is the reconciliation layer between the clinical chart and the claim. Every billing system checks whether a claim was paid. None check whether it was paid correctly. That is the entire gap, and it is invisible to the facility's own software.
AI Scribe, Clinical Co-Pilot, CendriPredict (4-model risk engine), Care Concierge, UR Package Builder, ASAM Assessment Generator, Concurrent Review Brief, Peer-to-Peer Brief, Ask-the-Chart, Pre-Visit Brief, Treatment Tracker, Prior Auth Letters, Claim Audit + Appeal Generator, Payer Intelligence, Crisis Detection, AES-256-GCM PHI Encryption. Patient portal, Clinician portal, Administrator portal. One governance pipeline.
Cendri runs live API integrations with Kipu and Sunwave today — census, medications, clinical notes, utilization reviews, insurance and real-time webhooks, syncing continuously. Your EHR stays the chart of record and your billing workflow does not change. Additional EHR integrations are built per facility using the same configuration-driven framework. Onboarding is a configuration exercise, not a development project.
HIPAA-aligned on AWS under signed BAA. 42 CFR Part 2: SUD records gated at the database level. Independent penetration test, April 2026 — Grade A, zero open findings. AES-256-GCM field-level PHI encryption for MRN, DOB, NPI, and emergency contacts at rest. JCAHO and CARF survey-ready documentation built in.
30-day pilot — no cost to your facility. We cover the build, integration, infrastructure, and founder-level support. No commitment to continue. Selective with pilot facilities. Independent before/after measurement: documentation time, readmissions, PHQ-9 trajectories, prior-auth approval rates, and clinician satisfaction.
Cendri Health™ is the reconciliation layer between clinical documentation and revenue cycle for behavioral health and SUD — patent-pending payer outcome intelligence, clinical-to-RCM reconciliation, AI authorization letters and denial appeals, ambient Scribe, 4-model risk engine (readmission, crisis, adherence, treatment-response), and wearable biometric integration. Works alongside your EHR via live API integration with Kipu and Sunwave — additional EHRs built per facility.
Behavioral health is a $92.14B market in the U.S. alone in 2026 (Fortune Business Insights 2026). Clinicians spend up to 45 minutes per encounter on documentation (JAMA/AMA, 2025). PHQ-9 scores, GAD-7s, encounter notes, and wearable data sit in separate systems with no connection between them. Cendri connects them. Mental Health Apps market: $8.64B in 2026 growing to $35.29B by 2034 at 19.23% CAGR.
Cendri runs live API integrations with Kipu and Sunwave today — census, medications, clinical notes, utilization reviews, insurance and real-time webhooks, syncing continuously. Additional EHR integrations are built per facility using the same configuration-driven framework. We add the reconciliation layer trained on 20M+ scenarios across 112 clinical domains, governed by a 10-stage pipeline, with wearable biometric integration and multi-model clinical risk stratification running continuously. Built specifically for behavioral health and SUD — not adapted from generic medical AI.
Generic LLMs hallucinate treatment protocols, miss comorbidities, and give one-size-fits-all responses. Cendri is trained on BH data, governed at every response, and tuned to the patient in front of the clinician.
Clinical Depth: 112 clinical domains — PTSD, SUD, TBI, MST, eating disorders, faith-based, adolescent, elderly, oncology, cardiometabolic, and more. Validated at Scale: Independent penetration test, April 2026 — Grade A, zero open findings. All governance, retrieval, and payer intelligence test suites passing. Whole-Person AI: The only BH platform detecting comorbidity bridges, wearable signals, 18 care barriers, cultural modifiers, and faith integration simultaneously.
Survey-ready documentation. JCAHO: NPSG.15.01.01 (C-SSRS suicide screening at every encounter), PC.01.02.13 (biopsychosocial assessments flagged if missing within 24 hrs). CARF: CARF-BH-3.A.2 (SMART goals + person-served sign-off on every treatment plan), CARF-BH-3.E.1 (PHQ-9/GAD-7/PCL-5 flagged missing at intake).
The reconciliation layer between clinical documentation and revenue cycle for behavioral health. One platform. Three portals. Patent-pending closed-loop payer outcome intelligence — drafts payer-specific auth letters and denial appeals from your facility's actual claim history, then audits your clinical reality against real remittance data to recover what you already earned.
8 payer templates built in: Tricare, Medicare, Medicaid, UHC/Optum, Aetna, BCBS, Cigna, VA Community Care. 5 ASAM levels: 4.0 Detox, 3.x Residential, 2.5 PHP, 2.1 IOP, 1.0 Outpatient. 8 payers × 5 ASAM levels = 40 distinct authorization configurations. 24,276 claims baselined across two live pilot facilities — calibrates to your facility within 30 days.
From initial submission through peer-to-peer review and appeal — generated from your chart data.
What's live today: Payer Intelligence, Prior Auth and Appeals, Ambient Scribe, Risk Engine, Clinical Co-Pilot, UR Workflow, Crisis Detection, Treatment Tracker, Compliance Dashboard. Independent penetration test, April 2026 — Grade A, zero open findings. AES-256-GCM field-level PHI encryption, RBAC, MFA, and full audit logging. HIPAA-compliant. Signed BAA. Onboarding is a configuration exercise, not a development project.
The U.S. behavioral health AI market is valued at $92.14B in 2026 (Fortune Business Insights 2026, 5.3% CAGR). Mental health apps specifically: $8.64B in 2026 growing to $35.29B by 2034 at 19.23% CAGR.
Cendri vs. Cohere Health: Cohere is payer-side only, no clinical AI, no scribe, no risk engine. Cendri is provider-side with full clinical suite. Cendri vs. Kipu: Kipu is an EHR, no AI prior-auth intelligence, no risk engine, no wearables. Cendri vs. Netsmart: legacy EHR, no AI, no payer intelligence. Cendri vs. Eleos: Scribe-only, no payer intelligence, no risk engine, no wearables.
Cendri's differentiators: proprietary 20M+ clinical retrieval corpus, closed-loop payer outcome learning (8 patent-pending claims, priority date locked April 2026), 10-stage AI governance pipeline, 4-model risk engine, wearable biometric integration via Terra API, 112 clinical domains including faith-based and military populations. Full UR workflow suite (UR Package Builder, ASAM 6-Dimension Generator, LOCUS Synthesis, Concurrent Review Brief, Peer-to-Peer Brief, Prior Auth Appeal Generator). Clinician tools: Ask-the-Chart, Pre-Visit Brief, Treatment Tracker, Claim Audit, Ambient Scribe.
Behavioral health facilities lose 15–30% of billed revenue to denials, prior-auth churn, and documentation gaps. Most of that loss is preventable — the Clinical-to-RCM Bridge recovers revenue you already earned but have not collected.
Cendri's Payer Outcome Intelligence Engine uses 24,276 claims baselined across two live pilot facilities, 8 payer-specific medical necessity templates, and a closed-loop learning system (Save → Outcome → Appeal → Payer Intelligence) to reduce first-pass denials, make appeals faster, and calibrate continuously to your payer mix. The Clinical-to-RCM Bridge audits your clinical documentation against real remittance data — classifying exactly why each unpaid claim is underpaid, denied, or recoverable.
30-day pilot available — no cost to your facility. Cendri covers platform and infrastructure. No commitment to continue. Independent before/after measurement on documentation time, prior-auth approval rate, PHQ-9 trajectory trends, 30-day readmission rate, and clinician satisfaction.
Email: info@cendrihealth.com
Address: 3472 NE Savanah Rd Suite 223, Jensen Beach, FL 34957
A 30-day pilot at no cost and no commitment to your facility. Cendri covers development, integration, infrastructure, and dedicated support. The pilot validates revenue recovery, denial reduction, and documentation time against your real claims data — not industry averages or a demo environment.
$8,327 annual lift per bed — the modest case measured at a live pilot across 85 beds. Two live pilots, four more in pipeline. 24,276 claims baselined across two live pilot facilities.
Documentation time per encounter, prior-auth approval rate by payer, revenue recovery via clinical-to-RCM reconciliation, PHQ-9 trajectory trends, 30-day readmission rate, and clinician satisfaction — measured before and after. You own the data regardless of what you decide.
Cendri is a governed clinical AI platform for behavioral health and SUD. Every AI response runs through a 10-stage governance pipeline, Part 2 records are gated at the database, and the platform has passed an independent penetration test with zero open findings.
Cendri runs on AWS under a signed Business Associate Agreement (BAA). Infrastructure inherits AWS's HITRUST-certified environment — no PHI ever leaves the covered environment.
SUD records are gated at the database layer. The AI cannot access Part 2-protected records without documented patient consent. Consent-aware architecture — not bolted on as an afterthought.
An independent penetration test was completed in April 2026. Result: Grade A, zero open findings. AWS WAF is in production across all endpoints.
PHI fields — MRN, DOB, NPI, and emergency contacts — are encrypted at rest with AES-256-GCM. Encryption is applied at the field level, not just the volume.
Consent gating (42 CFR Part 2), bias & drift detection, C-SSRS crisis scoring, retrieval quality gates, source citation & provenance, clinician sign-off (no auto-submit), immutable audit trail, role-based access control, rate limiting & abuse detection, and response safety classification. No document is auto-submitted to a payer — a clinician or UR director reviews and signs.
No document Cendri produces may argue against the treating clinician's documented level of care. This is enforced in the software, not written in a policy.
The U.S. behavioral health market reaches $92.14B in 2026, growing at 5.3% CAGR (Fortune Business Insights 2026). The Mental Health Apps segment alone hits $8.64B in 2026 en route to $35.29B by 2034 at a 19.23% CAGR. Cendri Health sits at the intersection of clinical accuracy, governed AI, and authorization-revenue optimization.
Fewer than 11% of denied claims are ever appealed, yet 80.7% of Medicare Advantage PA appeals are overturned when pursued (CMS, 2026). Kipu, Netsmart, and Qualifacts store documentation but do not generate auth letters. Eleos transcribes encounters but does not touch billing. No existing BH platform connects clinical documentation to billing outcomes.
The same level of care gets 12.3 days from one payer and 6.5 from another. That gap is documentation, not medicine — and it's worth $84,984 a year at 37 beds. Across 588 real authorizations at a live pilot spanning 24 payers, Cendri calibration yields +0.50 days granted per authorization. BCBS of Florida: 12.3 mean days granted. Health First: 6.5 mean days granted. Every authorization outcome feeds back into the payer intelligence engine.
Cendri vs. Cohere Health: Cohere is payer-side only; Cendri is provider-side. Cendri vs. Kipu and Netsmart: legacy EHRs with no AI prior-auth intelligence, risk engine, or payer intelligence. Cendri vs. Eleos: scribe-only, no payer intelligence or risk engine. Cendri vs. Dazos: BH CRM with billing-analytics add-on that tracks claims but does not perform clinical-to-RCM reconciliation or draft authorization/appeal letters. Cendri's moat: 20M+ BH clinical retrieval corpus, closed-loop payer outcome learning (8 patent-pending claims), 10-stage governance pipeline, 4-model risk engine, wearable biometric integration, 112 clinical domains.
EHRs track the chart. Billing platforms track the code. Nobody connects them. The Clinical-to-RCM Bridge audits your clinical documentation against real remittance data — classifying exactly why each unpaid claim is underpaid, denied, or recoverable. It does not replace your EHR or billing workflow; it sits on top of both.
Your EHR billing module tells you what happened (submitted, paid, denied). It does not tell you why a claim was underpaid, whether the denial was wrong, or whether the money is still recoverable. It does not draft appeal letters or learn from payer outcomes. Standard RCM tools focus on coding accuracy and denial tracking but cannot see the clinical documentation that explains why a claim should have been paid. Cendri connects the clinical work to the financial outcome.
Week 1: Discovery & Baseline. Week 2: Integration & Go-Live. Weeks 3–4: Calibration. Day 30: Outcome Report. No cost to your facility — Cendri covers platform and infrastructure. No commitment to continue. Live API integrations with Kipu and Sunwave today; additional EHRs built per facility.
$25 per bed per month plus a tiered gain-share on collections lift above your locked baseline. The 30-day pilot establishes your actual recovery rate from real remittance data. You keep the majority of every new dollar recovered and pay nothing extra unless the money arrives.
HIPAA-aligned on AWS under Cendri's signed BAA. 42 CFR Part 2 SUD consent is enforced at the database level — the AI cannot access substance use records without documented consent. Independent penetration test, April 2026 — Grade A, zero open findings. AES-256-GCM field-level PHI encryption. Every AI response runs through a 10-stage governance pipeline.